Purchase
Here you will find answers to your queries regarding placing an order, voucher help and image quality
-
Where do I find my Groupon voucher?
If you have purchased a Groupon voucher this will appear on Groupon's website or in your Groupon app.Log in to your Groupon account and you see your user name in green at the top right corner. Hover over this with your cursor and a drop down menu will appear. Select…
-
How do I redeem my Groupon voucher?
Please enter your Groupon voucher code in the black box at the bottom of the page and click validate. You may then choose from the valid products shown. Please click on the image you want e.g. landscape or portrait. On the next page under 'customise this product' please choose the…
-
My voucher code is not working
If there is a problem with the voucher code you may receive one of the following messages:Voucher is invalid: If you receive this message then the code has been entered incorrectly. Please take care entering in the characters as sometimes they can get mixed up e.g O's and 0's, S's and…
-
I cannot find the size canvas I have purchased from Groupon
All of our sizes will be available on the website. Please make sure on the customise this product page you have the first drop down box on the correct aspect ratio. For example if you have purchased a 10"x10" canvas you will need to have the aspect ratio on square,…
-
How do I purchase a single image canvas with my voucher?
If you have purchased a Groupon voucher and the only product showing as valid is a collage canvas but you want a single image do not worry this is available. Please continue with the collage option given to you, once you get to the stage where you select which collage…
-
How do I get a refund on my unused Groupon voucher?
As you have purchased the voucher from Groupon you would need to contact Groupon for a refund as they are the merchant.Please do let us know if you have any queries or website issues that we can help with.
-
How do I use a voucher code at the checkout stage?
During the checkout process, please enter your code under 'Use discount code". Please note Groupon codes also require the security code.Please click 'Apply discount code'. Your discount will then be applied.Please ensure the Groupon code is in the top box and the security code is in the bottom box.We do…
-
How do I change or remove optional extras?
We offer a range of optional extras such as quality checks, hanging kits, coating etc. These extras are all optional and can be selected and de-selected at the start of the process on the customise this product page where you can also select your canvas size. These extras cannot be removed from…
-
What is a hanging kit and how do I use it?
This is an optional fitting to ensure your canvas sits on your wall in the perfect position. You will find the hanger and attachments in a small clear packet with the canvas.
-
What is protective coating?
We offer revolutionary heat sealed canvas coating. This special Satin Matt laminated film is pressure mounted onto the canvas. The result is a fantastic finished canvas with no cracking and it's so robust that the ink cannot be scratched off the canvas.In addition, the film protects the canvas from UV…
-
What happens on a quality check?
Quality CheckOur designers will check your images for quality. They may brighten dark photos. We will contact you if your images are low quality e.g pixellated, blurry or grainy. If there are any quality concerns you will be sent a link that allows you to make changes to the design. This…
-
Why am I having problems uploading photos?
Check your internet connection, a slow internet connection can often be the cause of slow uploads or web browsers crashing.Try a different internet browser, an out of date internet browser can cause issues try updating or swapping browser, we recommend Google Chrome/Firefox. Check the security settings on your device, computers in…
-
'My device' is greyed out when I want to upload an image?
This is because you are going through another page or link such as on Groupon.Please ensure you are direct on www.grangeprint.com or click here : https://grangeprint.com/index.php?route=printable/coupon
-
What is the bleed type and how do I change it?
Bleed type refers to the type of edge on the canvas.On the design page you may notice on the Edges option there are three options to choose from.Blank : Our default setting. The edges of your canvas will be white and the whole of your image will be on the…
-
How do I make my images black and white?
We have the option to turn your photos black and white on the design page, once you have uploaded your photos select the options button on the left side (at the bottom on a phone/tablet).Under the image type title there is an option to select black and white. This will…
-
How do I crop my photo?
Once you have uploaded your image on to the design page you can re-crop it, click on the photo you would like to edit and a pencil icon will appear. Clicking the pencil icon will take you through to crop the image, you can click and drag the blue dots…
-
How do I delete a photo?
If you have uploaded a photo to the design but have changed your mind and would like to remove it please click on the photo and then select the trash icon that appears. The image will still remain in your library but only the images on the preview will be printed…
-
How do I save / load my work?
On the design page you will be given the opportunity to save your work, this can be handy if you have created a canvas with a lot of images on it and need to come back to it later. This option is a button on the left side of the screen…
-
My canvas has 'dummy text' on it
Please do not worry we do not print 'dummy text'.If you wish to remove dummy text please click on the text then click the trash can icon.To add text please click on the add text button (capital A symbol) on the options bar.
-
Why do I have extra charges on my order?
We offer additional extras on canvas orders. Please note these are optional.Please remove the extras such as fixing kit, quality check, protective coating under 'customise this product'. We always recommend you have a quality check on your order. We cannot replace or refund orders without a quality check.Bleed type relates…
-
What is a new image request?
If you have received a new image request email from us or your order is at the new image requested status then this is because your images did not pass the quality check and our designer had concerns regarding your images. Please read the email we have sent you as there…
-
How do I cancel or get a refund for an order?
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when personalised products have…
-
How do I create my photo magnets?
Photo magnets come in groups of 21 (polaroid style) and groups of 24 (photo only.)We recommend creating your magnets on a larger device such as a PC or tablet where you can see the images clearly and it is much easier to add text.Add photos to the boxes required by…